Terms and Conditions
When you order from us, you buy under our terms & conditions, and by placing an order it is deemed that you have read and accepted these.
We accept the following methods of payment: Visa, Mastercard, Amex, and Paypal through Paypal. All prices are in US Dollars.
We charge postage at cost; this is calculated in the shopping cart by the combined shipping weight of your books.
Acknowledgment of Order
All orders receive an onscreen confirmation and, as soon as your order has gone through, you should get an order confirmation email from firstname.lastname@example.org – please check your junk email folder and spam filter if it doesn’t arrive. You will also receive a shipping confirmation once your order has been sent (within five working days).
Digital Edition License
All physical books purchased directly from our website, whether hardback or paperback, will be accompanied by the digital edition (if available for the title). This will follow your order in a separate email and will be sent in 48 hours or less. Our digital editions are DRM-free (free of Digital Rights Management) but are subject to the terms of this license. You own the file, and you can use it on any of your devices into perpetuity. You are prohibited from uploading Dream Abbey digital editions to any website or file-sharing network, or in any other way making them available for distribution, sharing, copying, downloading, or reselling.
Speed of Dispatch
We aim to dispatch books within 2 working days of receipt of the order, but will not exceed 5 working days of receipt of the order.
Orders are sent via the United States Postal Service first class in the US, and Airmail overseas.
As a guide, delivery to the United States takes approximately 2–5 working days, delivery to Europe and Worldwide 5–7 working days. Delivery times are, however, subject to customs clearance, local services etc., which may affect estimated delivery.
Delivery to some countries has presented us with persistent problems, even when using tracked and signed for services. As a result, we can only send books to Brazil and Mexico at the risk of the recipient. It is our policy to replace books that are lost in the post. If you do not receive your delivery in the expected timeframe, please let us know.
Lost Books and Late Delivery
It is our policy to replace books that are lost in the post. If you do not receive your delivery in the expected timeframe, please let us know.
An item is not considered officially ‘lost’ by USPS until 21 days (US) and 42 days (Europe, Worldwide) after shipping. After this time, we will send a replacement.
If the book that you have purchased has physical faults, either in its manufacture or from damage in the shipping process, please email us to request a replacement. In the case that replacement is not possible, we will refund you. If your order has been supplied incorrectly, email us and we will make good any shortage or non-delivery. We cannot consider copies returned for other reasons.
Dream Abbey LLC
5551 2nd Ave S
Minneapolis, MN 55419